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Help
 
To help you make orders quickly at your convenience, please refer to our service process as follows:
 
Step 1: Customers please access the home page of GOL Tailormade, click on a Tailor address to view their collections. Customers can click on a sample to zoom in or click the button “Order” to order the selected sample.
 
Step 2: At this time, customers are informed total amount of the order which includes price, transportation cost and handling fee. If agree, customers choose the button “Continue” to move to the measurement page.
 
Step 3: The standard measurements are arranged in order. To complete the measurement form precisely, please put the mouse on the order numbers to see the instruction image illustrated on the left side. After completing the form and your additional description or notes if any, please click the button “Accept”.
 
Step 4: Customers choose method of transportation and payment, fill in the receiver’s information and then, choose “Submit”.
 
Step 5: Customers view the whole order again. If agree, click the button “Finish” to finish an order online.
 
Right after receiving the online order, GOL Tailormade will send a confirmation email to customers for final consider. If the order is correct, customers please confim one more time by replying this email to us and then process your payment according to the selected payment method.
 
As soon as the payment is made, the tailor will process the order and finish after 1 week. Then, the product will be immediately sent to destination.
 
Thank you very much for your attention. Hope to see you in the most beautiful clothes of GOL Tailormade on your special days.
 
For further information, please feel free to contact us at any time.
 
GOL Tailormade
 
Methods of payment
 
01. Cash payment to deliverer
If the place of payment and the delivery address are the same, GOL will collect money when delivering. If not, GOL will collect money before delivery. Customers are requested to fix the time of payment while ordering. Customers also can settle the cash payment at the following offices of GOL CO., LTD.:
  Ho Chi Minh 89 Dien Bien Phu St., District 1, Ho Chi Minh City, Viet nam.
Tel: 84-8-8298117 - Fax: 84-8-8230877
E-mail: info@goodsonlines.com
  Ha Noi 71 Tran Quoc Toan St., Hoan Kiem District, Ha noi, Vietnam.
Tel: 84.4.9423395 - Fax: 84.4.8224731
E-mail: golhn@goodsonlines.com
  Hai Phong 34 Nguyen Trai St., Ngo Quyen District, Hai Phong City, Vietnam.
Tel:84.31.551166(6 lines) - Fax: 84.31.551170
E-mail: golhp@goodsonlines.com
  Da Nang Fl. 4, 15 Quang Trung St., Hai Chau Dist., Da nang City, Vietnam.
Tel: 84.511.817470/ 817471/ 817472 - Fax: 84.511.817473
E-mail: goldn@goodsonlines.com
  Can Tho Fl.2, 29 CMT8 St., Thoi Binh Ward, Can Tho City, Vietnam.
Tel: 84.71.762393 - Fax: 84.71.762595
E-mail: golct@goodsonlines.com
  Phnom Penh #88-90A, St. 360, Sangkat Boeung Keng Kang III, Khan Chamkarmon, Phnom Penh, Cambodia.
ĐT: 855.23.216605/ 210433 - Fax: 855.23.216607
E-mail: golcam@goodsonlines.com
  Siem Reap
#321, Group 1, Steung Thmei Village, Svay Dangkum Commune, Siem Reap, Cambodia.
ĐT: 855.63.760250 - Fax: 855.63.760250
E-mail: golsr@goodsonlines.com
  Tokyo 1F-3-48-4 Yoyogi Shibuya Ku,Tokyo, Japan.
Tel: 81.3.3370.0991 - Fax: 81.3.3370.0570. Mr. Motonobu Katsu.
E-mail: goljp@goodsonlines.com
  California 2910 Requa CT, San Jose, CA 95148, USA.
Tel: 1.408-833-5822/1.408.298.8822 - Fax: 1.408.528.8768
E-mail: golus@goodsonlines.com
Pic: Ms Rachel Thuy Nguyen
  Texas PO. Box 540503 Grand Prairie, Texas 75054, USA
Tel: 1.817.715.4142 - Fax: 1.972-237-0092
Email: goldfw@goodsonlines.com
Pic: Ms Ashley Nguyen
  Australia 20/283 Williamstown Road, Yarraville, Victoria 3013, Australia.
Tel : 61.3.9318.0229, cell phone : 61.422.311.846
Email: mel@golmart.com.vn - Pic: Ms Huong / Mr Hieu
  Switzerland Chemin du Mettetlet 16 1763 Granges-Paccot, Switzerland.
Tel: 41. 26.3211564, cell phone: 41.796.649.227
Email:fri@golmart.com.vn
Pic: Minh Hung Huynh
 Taiwan 1F, No.1, Fu-Yuan St., Shin-Tein City, Taipei, Taiwan
Tel : 886-2-8911 5597
Fax: 886-2-8911 6489
Email : tpe@goodsonlines.com
 Singapore 15, Enggor Street, #05-04, Realty Centre, Singapore 079716
Tel : 65 62224723
Fax: 65 62217042
Email : sin@golmart.com.vn
 
 
02. Money transfer via post office in Vietnam
To settle payment via post office, please transfer money to our below recipient. Upon the receipt of credit notice from the post office, the order will be immediately processed.
    Recipient:
    CONG TY TNHH TM - DV CONG NGHE THONG TIN G.O.L
    89 Dien Bien Phu St, DaKao Ward, Dist. 1, Ho Chi Minh City, Viet Nam.
 
03. Wire Transfer in Vietnam or Japan
To settle payment through banks, please transfer money to our account with the recipients as below:
a/ In Vietnam Recipient:
    CONG TY TNHH TM - DV CONG NGHE THONG TIN G.O.L
    89 Dien Bien Phu St, DaKao Ward, Dist. 01, Ho Chi Minh City, Viet Nam.
    Bank Account:
    Asia Commercial Bank in Hochiminh City
    30 Mac Dinh Chi St., Dist.1, Ho Chi Minh City, Vietnam.
    VND Account : 2057399
    USD Account: 3556639
b/ In Japan - A ccount name: Goods On Lines
    Tokyo Mitsubichi Bank (Branch No.469)
           
    Account No.: 5443755
    Contact person: Mr.Motonobu Katsu
    Email: goljp@goodsonlines.com
Upon the receipt of credit notice from the bank, the order will be immediately processed.
 
04. Credit card payment
Accepted credit cards are Visa, Master, American Express, Connect 24 Hours, JCB Cards & Diners Club International.

To protect your credit card's information as well as to avoid your losses in case its information was stolen from other websites, you are requested to fax both sides of the credit card together with your signature to our fax number 84.8.8230877 for the first order.

You also can fax the credit card's information to our branches in Ha Noi, Hai Phong, Da Nang, Can Tho, Phnom Penh, Siem Reap, Tokyo or USA at the addresses mentioned above.

GOL will not store your card information on database system to ensure its security.
 
05. Payment through Western Union
You can pay in cash, by credit card, cheque or bank account by using Western Union express money transfer service as follows:
- Contact any agent of Western Union, get the form “TO SEND MONEY” the full information of the recipient as follows:
   Name of the recipient: HUYNH THI THU THUY
   Address: 89 DIEN BIEN PHU ST., DIST. 1, HO CHI MINH CITY, VIETNAM.
   Tel: 84-8- 8298117
- Handing over money and the filled form to the agent to get back a receipt with the MTCN (Money Transfer Control Number) of 10 digits.
- After completing the procedure with Western Union, you please send information of the transfer including name of sender, country of sender, amount of money and MTCN to our e-mail address: info@goodsonlines.com. As soon as receiving your e-mail, the order will be immediately processed.
 
06. Wire transfer by ATM in Vietnam
Customers transfer the money via ATM of Vietcombank. Please make payment to the following beneficiary:
    CTY TNHH TM-DV CONG NGHE THONG TIN G.O.L
    Account No.: 007.100.1574249
 
07. Payment by GOLD CARD and/or GIFT CARD
Gold Card is a prepaid card issued by Golmart E-supermarket to pay for orders/services promptly on Golmart website. If you have a Gold card and want to use it for payment, please choose the mode of payment “GOLD CARD”. Instantly you are requested to fill 02 digits of your PIN into the respective red blanks on the screen.
Eg: Your PIN is KRMGTX
When you are requested to fill the second and fifth PIN, you will type “R” in the second blank and the “T” in the fifth blank.
If you enter incorrect the PIN once, you can try two more times, and the position of the required digits of PIN will be randomly changed after each wrong entry.
If you entry the PIN 03 wrong times, you are not allowed to re-enter. Your card is temporarily locked for the sake of your benefits. Please contact Golmart or GOL to unlock the card or choose another mode of payment.
In case your order value exceeds the card value, you can pay more by other accepted methods. As soon as receiving full payment, the order will be immediately processed.
Do the same way with Gift card.
 
8. Payment by Cheque or Money Order in USA
Please send your cheque or Money Order to one of our offices in USA as follows:
    San Jose office
        Pay for: THANH TAM
        Send to the address: 2910 Requa CT, San Jose, CA 95148
        Contact person:         Ms Rachel Thuy Nguyen
        Tel: (408) 298-8822 / Fax: (408) 528-8768
        Cell phone : 408-833-5822
        Email: golus@goodsonlines.com
    Texas office
        Pay for: Ashley Nguyen
        Send to the address : PO. Box 540503 Grand Prairie, Texas 75054, USA
        Tel: 1.817.715.4142/ Fax:1.972.237.0092
        Email : goldfw@goodsonlines.com
As soon as receiving your payment, the order will be immediately processed.
 
9. Payment by Cheque and Saving card in Australia
a. If using Cheque
Please send your cheque to our payment agent as follows:
    Pay for: Huong Tang Nguyen
    Send to the address: 20/283 Williamstown Road, Yarraville, Victoria 3013, Australia.
    Tel: 61.393.180.229 / Cellphone: 61.432.242.013
    Email: mel@golmart.com.vn
b. If using Saving card
Please pay to the account name: Huong Tang Nguyen
    Account number: 083_144_46_379_1136
    Bank name : National (Flexidirect) Bank, Footscray branch, Melbourne, Victoria, Australia.
As soon as receiving your payment, the order will be immediately processed.
 
10. Payment by Cheque and E-banking in Switzerland
a. If using Cheque
Please send your cheque to our payment agent as follows:
    Pay for: Minh Hung Huynh
    Send to the address: Chemin du Mettetlet 16, 1763 Granges-Paccot, Switzerland.
    Tel: 41. 26.3211564/ Cell phone: 41.796.649.227
    Email: mel@golmart.com.vn
b. If using E-banking
Please pay to the
    Recipient: Minh Hung Huynh
    Address: Chemin du Mettetlet 16, 1763 Granges-Paccot, Switzerland.
    Bank name:  Bank UBS
        
N° Compt 743444.40P
        IBAN: CH07 0026 0260 7434 4440 P
        ADRESSE SWIFT (BIC): UBSWCHZH80A
Contact information:
    Mr. Minh Hung Huynh
    Tel: 41.26.3211564, Cell phone: 41.796.649.227
    E-mail: mel@golmart.com.vn
 
Thank you very much for your attention.
GOL CO., LTD. is a member of WEIXIN GROUP
Copyright © 2002 GOL Co.,Ltd. All rights reserved.